Moonglow is jewelry that features the picture of the moon from the date of your choice, whether it’s a birthday, anniversary, or milestone you want to remember. We design beautiful necklaces, bracelets, and rings for both men and women, some tied to a special date and others simply created to be worn and loved for their style. Our mission is simple: to capture the moments that matter most and turn them into jewelry you can wear every day

Yes! Each piece is designed to soak in light throughout the day. When night falls or you step into a darker space, your Moonglow will emit a soft, gentle glow

Moonglow jewelry is crafted with high-quality materials designed to shine for years to come. Like all cherished pieces, it has a natural life cycle and may show gentle signs of love and wear over time. With a little care, your jewelry will keep its glow and continue to carry your moment beautifully. If there are any issues with craftsmanship, we’re happy to replace defective products within 30 days of delivery.

Yes. The goal of our jewelry is to show an accurate photograph of the moon on any given date. We want you to look at your Moonglow and see exactly what was visible to the naked eye on the date of your choice. While percentages of the moon's illumination can vary by up to 3%, the phases assigned to the dates are calculated to reflect the changes that we can see from here on Earth!

Your Moonglow piece is created using our own system to show how the moon appeared to the naked eye on your special date.

Slight differences from other sources are normal, your jewelry reflects Moonglow’s artistic interpretation of your unique moment.

Your Moonglow piece can join you for the occasional dip, though it’s best to take it off before the water when possible. If it does get wet, a gentle clean and dry will help preserve its glow. Think of it as caring for the moment you carry close. Nurtured, it will shine for years to come.

Yes! Moonglow is carried in over 500 stores across North America, Europe, and Australia. We love our retailers and amazing partners who help share our story all around the world. To find Moonglow near you, visit our Retail Locator page

All of our pieces are lead-and nickel-free, so you can wear your Moonglow with peace of mind. If you have stronger sensitivities to other metals, just reach out to us at [email protected]. Share the pieces you’re drawn to and the metals you avoid, and we’ll help you find the Moonglow that feels right for you

Returns & Refunds

We want you to love your Moonglow piece. If for any reason you’re not completely satisfied, you may return or exchange it within 30 days of delivery.

• Condition: Items must be unworn, in original packaging, and in resellable condition.
• Exclusions: Personalized, engraved, or final-sale items are not eligible for return unless defective.
• Process: Contact us at [email protected] within 30 days. Once we receive your item, we’ll process your refund back to the original payment method or ship your exchange.
• Refund timeline: Refunds typically appear on your account within 5–7 business days after processing.
• Defective or damaged items: If your order arrives damaged or incorrect, contact us immediately. We’ll make it right at no additional cost.

Exchanges

If you’d like to exchange your piece, simply let us know the style or size you’d prefer when you reach out. We’ll arrange the exchange once your original item is returned.

U.S. Shipping

• Orders ship from our Miami, FL studio within 24–48 business hours.
• Engraving orders: Please allow an additional 3–5 business days for processing before shipping.
• Carriers: USPS or FedEx (expedited options available at checkout).
• We do not ship on weekends or major U.S. holidays. Orders placed after Friday 12 PM EST will ship the next business day.

International Orders

• We ship worldwide! Delivery times vary by destination.
• Customs & Duties: All duties, taxes, and import fees are the responsibility of the customer unless prepaid at checkout.
• International returns: Customers are responsible for return shipping costs. Contact us at [email protected] for instructions.
• For orders from Australia, please visit Moonglow.com.au.

Holiday Returns

Purchases made between November 15 and December 31 may be returned until January 31 of the following year.

Gift Returns

If you received a Moonglow gift and would like to exchange it, please contact us. A gift receipt or order number will help us process your request quickly.

How to Reach Us

Questions? We’re here to help.

• Phone: 1.888.707.9083 (Mon–Fri, 9:00 AM – 5:00 PM EST)
• Email: [email protected] (we respond within 24 business hours)
  
• Address: 5183 NW 74th Ave, Miami, FL 33166

Moonglow Jewelry has branches in the United States, Australia, and Canada.

UK + EU SHIPPING

Moonglow offers duty free shipping to the UK and Europe. This means, that your package will arrive directly to your mailing address, without the need to pay any additional charges for customs/duties. Shipping takes 5-10 business days to arrive and is free for orders over $99. Otherwise, shipping is $8 for the UK and $15 for EU.


CANADA

Moonglow is proud to offer our Canadian customers their very own dedicated Moonglow Canada website. Orders ship from within Canada and do not require customs/duties. We offer free shipping on orders over $75. Standard shipping costs $10 and takes 7-10 business days to arrive. We also offer Express Shipping to select locations for $15 which takes 3-5 business days.


REST OF THE WORLD

Shipping to the rest of the world typically takes 7-15 business days to arrive. Unless the prepaid duties option is selected at checkout, your delivery will be subject to local customs/duties in accordance to any import laws imposed by your country. These duties/customs will need to be paid in order to receive your shipment. Moonglow recommends to select the prepaid duties option to avoid any delays that may occur due to customs. To view available shipping rates to your location, please enter your mailing address at checkout. You will be able to see specific shipping options for your address.

Returns & Refunds

We want you to love your Moonglow piece. If for any reason you’re not completely satisfied, you may return or exchange it within 30 days of delivery.

• Condition: Items must be unworn, in original packaging, and in resellable condition.
• Exclusions: Personalized, engraved, or final-sale items are not eligible for return unless defective.
• Process: Contact us at [email protected] within 30 days. Once we receive your item, we’ll process your refund back to the original payment method or ship your exchange.
• Refund timeline: Refunds typically appear on your account within 5–7 business days after processing.
• Defective or damaged items: If your order arrives damaged or incorrect, contact us immediately. We’ll make it right at no additional cost.

Exchanges

If you’d like to exchange your piece, simply let us know the style or size you’d prefer when you reach out. We’ll arrange the exchange once your original item is returned.

Final Sale Items: Some pieces are marked Final Sale and are meant to be kept as they are—please note these cannot be returned or exchanged.

To begin a return or exchange, simply email [email protected] with the subject line: Return/Exchange. You can also reach us by phone at 888-707-9083 or by mail at:

Moonglow Jewelry
5183 NW 74th Ave
Miami, FL 33166

Moonglow Jewelry
5183 NW 74th Ave
Miami, FL 33166

Hours: Monday – Friday, 9am – 5pm EST
Toll-Free: 888-707-9083
Text: 305-930-8264
Email: [email protected]

Moonglow Australia
Office: 0488 530 696

Service Hours: Monday – Friday, 9am – 4pm
Email: [email protected]