Privacy policy

Last Updated: 09/15/2025

Moonglow Jewelry LLC (“Moonglow,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website (moonglow.com), make a purchase, or interact with us in other ways.

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1. Information We Collect

a. Information You Provide

• Name, email, phone number, and billing/shipping address

• Payment details (processed securely by third-party providers; we do not store full payment card numbers)

• Order details and customization preferences (e.g., dates for moon phases, engraving requests)

• Account login credentials (if you create an account)

• Communications you send to us (support requests, reviews, feedback)

b. Information Automatically Collected

• Device and browser details

• IP address and general location

• Website usage (pages visited, clicks, session length)

• Cookies and similar technologies (see Section 7)

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2. How We Use Your Information

We process personal data on the following legal bases:

• Contractual necessity: To process and fulfill your orders, provide customer service, and deliver requested services.

• Legitimate interests: To improve our website, prevent fraud, analyze performance, and market relevant products.

• Consent: For marketing emails, SMS, and personalized advertising where required by law.

• Legal obligations: To comply with tax, accounting, and other regulatory requirements.

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3. How We Share Information

We do not sell your personal data. We may share information with:

• Service providers (payment processors, shipping carriers, IT and marketing vendors)

• Business partners in joint promotions or collaborations (with your consent)

• Authorities when required by law or to protect our rights and customers

• In a business transfer, such as a merger, acquisition, or sale of assets

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4. Your Rights

Depending on where you live (including the EU, UK, and California), you may have rights such as:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Correct inaccurate or incomplete information.

• Erasure: Request deletion of your personal data, subject to legal obligations.

• Restriction: Ask us to limit how we process your data.

• Portability: Receive your data in a structured, machine-readable format.

• Objection: Object to processing based on legitimate interests, including marketing.

• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

• CCPA Rights: California residents have the right to know what personal data we collect, request deletion, and opt out of data “sales” (we do not sell personal data in exchange for money).

To exercise these rights, contact us at [email protected]. We may need to verify your identity before processing your request.

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5. Data Security

We use technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration. While no method is fully secure, we regularly review and update our safeguards.

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6. Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this policy, unless a longer period is required for legal, tax, or regulatory reasons.

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7. Cookies and Tracking

We use cookies and similar technologies to:

• Enable site functionality (shopping cart, checkout)

• Analyze performance and improve user experience

• Personalize content and advertising

You can manage cookies through your browser settings. For EU/UK visitors, you will be asked to consent to non-essential cookies.

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8. International Data Transfers

If you access our site from outside the United States, please note your data may be transferred to and stored in the U.S. We rely on mechanisms such as Standard Contractual Clauses (SCCs) to ensure adequate protection for international transfers.

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9. Children’s Privacy

Our services are not directed to children under 13 (or under 16 in the EU). We do not knowingly collect data from children.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you by posting the updated version on our website and updating the “Last Updated” date.

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11. Contact Us

For questions or to exercise your privacy rights:

Moonglow Jewelry LLC

Email: [email protected]

Website: www.moonglow.com

If you are in the EU/UK, you also have the right to lodge a complaint with your local data protection authority.