Moonglow is jewelry that captures the exact moon from the date of your choice — a birthday, anniversary, the day you met, or any moment that matters. Every piece is designed so you can wear that meaningful memory every day. Whether it’s a necklace, bracelet, or ring, your Moonglow turns life’s most precious moments into something you can carry close to your heart.

Yes! Each lunar charm is made to absorb light during the day and emit a soft, gentle glow at night. It’s a beautiful reminder that even in darker times, your special moment can still shine.

Yes. We use precise astronomical data to show how the moon actually appeared to the naked eye on your chosen date. Small differences (usually 1–3% illumination) can occur due to time zones or data sources, but we always prioritize what would have been visible in real life. Your jewelry reflects Moonglow’s artistic and meaningful interpretation of that exact moment.

With very low illumination (1–3%), a thin crescent is often invisible to the human eye and would be too small to glow. We intentionally design the charm so the moon phase can still shine beautifully in the dark — that’s the heart of what makes Moonglow special.

Your piece is hand-finished with care using high-quality metals, genuine gemstones, and Swarovski crystals. Like any cherished jewelry, it may develop a natural patina over the years. With proper care (see our care section below), it will continue to glow and carry your memory beautifully for years to come.

Yes! Moonglow is available in over 500 retail locations across North America, Europe, and Australia. Visit our Store Locator to find a retailer near you.

All Moonglow pieces are lead- and nickel-free. If you have sensitivities to other metals, simply reply to [email protected] with the styles you like and the metals you avoid. We’re happy to help you find the perfect match.

Gently wipe your piece with a soft, lint-free cloth after each wear. For deeper cleaning, use warm water and a mild, fragrance-free soap. Avoid harsh chemicals, ultrasonic cleaners, or jewelry dips. Always remove your Moonglow before swimming in pools, hot tubs, or the ocean when possible, and pat it dry if it gets wet. Store it in its original pouch or a soft jewelry box to keep the glow bright and the metal protected.

The glow lasts several hours after being exposed to light. The more natural or bright light it absorbs during the day, the stronger and longer the glow will be at night. Simply place it near a window or lamp for a few hours to “recharge.”

Yes! On the product page, enter your date and you’ll see an accurate preview of the moon phase that will appear on your jewelry. We encourage you to take a moment to make sure it feels right before adding to cart.

Rings are available in standard U.S. sizes 5–9. Some rings may be adjustable. Bracelets come in adjustable or fixed lengths — most are 6.5–7.5 inches and can be gently resized by a local jeweler if needed. Exact sizing is shown on each product page.

Yes! Many styles can be engraved on the back of the pendants inside with a name, date, or short message. Engraving options and character limits appear during checkout. Engraved or personalized items are final sale unless defective.

Because we show the moon exactly as it appeared to the naked eye on your date, it may look slightly different from apps or scientific images. If you’re ever unsure, we’re just an email away and happy to help you understand or explore other date options.

Please note that each piece is handcrafted, so variations in moon placement and positioning may occur. The moon orientation inside your pendant may differ from website images, as moon phases are generated through our calculator system and may not always display identically. These variations are part of the handcrafted nature of the piece and are not considered defects, and therefore are not eligible for return, exchange, or refund.

Orders ship from our warehouse in Missouri within 1-2 business days (engraved orders may take an extra business day). Most U.S. customers receive their jewelry in 7–10 days total. International delivery times vary by destination (see details below).

Canada:

• Standard Shipping (5-12 business days): $15.00 CAD (Duties included)
• FREE Shipping on orders $125+ CAD
  (5-12 business days)

Europe:

• Standard Shipping $15.00 USD

Americas (Central/South America & Caribbean):

• Standard Shipping: $15.00 USD (free on orders $75+)
• With Prepaid Duties: $30.00 USD
• FedEx Express (2-5 business days): $20.00 USD
• Delivery: 7-15 business days (standard)
  

Middle East, Africa & Asia:

• Standard Shipping: $15.00 USD (free on orders $75+)
• With Prepaid Duties: $40.00 (orders
  under $100) or $60.00 (orders over $100)
• FedEx Express (2-5 business days):
  $25.00 USD
• Delivery: 7-15 business days
  (standard)

We want you to love your Moonglow. You may return or exchange unworn items in original packaging within 30 days of delivery. Personalized, engraved, or final-sale items are not eligible unless defective. Contact us at [email protected] to start the process. Refunds are issued to the original payment method within 5–7 business days after we receive your return.

International customers are responsible for return shipping costs. Please email [email protected] with your order number for instructions. We’ll guide you through the process.

Yes — free U.S. shipping on orders $125+. International free shipping thresholds vary by region (Canada $125 CAD+, Americas & Asia $75+ USD).

We are here to help!

• Phone: 888-707-9083 (Monday – Friday, 9am – 5pm EST)
• Text: 305-930-8264
• Email: [email protected]
• Address: 2201 Lakeview Rd. Mexico, MO 65265

For our Australian customers, please visit Moonglow.com.au.

• Phone: 0488 530 696 (Mon–Fri, 9:00 AM – 4:00 PM)
• Email: [email protected]