At Moonglow Jewelry, we are committed to and value the protection of our customer’s privacy.
Personal Identification Information and Other Data We Collect
How We Use Information and How You Can Control Such Use
The information we collect is used to process orders, to bill and collect payment, to resolve problems, to contact customers or prospective customers, to meet legal concerns or obligations, and to maintain or improve our products and services, including our email or other marketing, our Website, and other of our Internet or other business-related activities.
If you supply us with your postal address, you may receive mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, you may be removed from our postal mailing list by requesting to be removed using any of the Contact/Opt-Out Methods listed below.
Within our Website, you have the option to join our email list and receive emails containing promotional information about our products, services, and offers. In addition, if you provide us with your email address on any of our other Website pages, you may be automatically added to our email list and receive such emails. If you do not wish to receive our promotional emails, you may be removed from our email list by clicking on the “unsubscribe” link found at the bottom of all promotional/advertising emails and following the related instructions, or requesting to be removed using any of the Contact/Opt-Out Methods listed below[RFW3] .
Persons who supply us with their telephone numbers will only receive telephone contact from us concerning purchases or direct inquiries made by such persons.
We provide to certain third party services providers such personally identifiable or other information as is necessary for those third party service providers to perform services for us, including credit card processing, shipping, database management, internet services, and marketing or survey services. We require such third party service providers to confirm that their privacy practices are consistent with our privacy practices[RFW4] .
The information that you give us and the information about your order may be combined with other personally identifiable information (such as demographic and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This would apply to information that we collect on our Website, information that you provide to our sales associates at Moonglow Jewelry stores or our mail order customer sales associates.
We may provide personally identifiable or other information, without notice to our customer, in response to a lawful request from a law enforcement or government agency or in response to a formal request in a civil action that on its face meets the requirements for such a request. In addition, we may provide personally identifiable information, without notice to our customer, to credit bureaus or collection agencies if we are permitted or required to do so by law.
Use of “Cookies” and Similar Tools
“Cookies” and similar tools are essentially small pieces of information that are delivered and received by our Website (or, in some instances, by our emails or by banner ads that we may purchase for use on another organization’s website) and stored by your browser on your computer’s hard drive. We may use “cookies” or similar tools to learn about visitors’ preferences and Internet session information, to record user-specific information including state of residence or the web pages that a visitor accesses and for how long. Among other things, “cookies” and similar tools permit us to tailor offerings to Website visitor preferences, to improve our Website and email marketing, and to provide better service to return visitors to our Website. We do not use any information gathered using “cookies” or similar tools for any purpose other than our Internet service, internal business, and marketing objectives[RFW5] .
We employ reasonable security measures to protect sensitive information in our possession, including personally identifiable information. While such measures include encryption and authentication measures to protect against the loss, misuse, or alteration of information that we collect from customers or other visitors on our Website, no information transmissions on the Internet are completely secure. Consequently, while we strive to secure your personally identifiable information, we cannot guarantee such security, and you ultimately provide such information at your own risk.
We do not knowingly permit anyone under the age of 18 to purchase products on our Website without parental consent. We encourage parents to supervise and participate in their children’s Internet activities, and we urge children to exercise caution and consult their parents before providing any personally identifiable information on the Internet.
Should you have any questions or concerns regarding your information or privacy related issues, please contact us via any of the methods listed directly below:
Moonglow Customer Service Information - USA
5199 NW 74th ave
Miami FL, 33166
Moonglow Customer Service Information - Canada
5295 Garnier St, Unit 208
Montreal, Quebec, H2J 3T3
1.888.707.9083 x 709 - Canada
Upon your request, using any of these methods, we will happily correct any inaccurate information concerning you that we may have in reasonably obtainable form. You may also request to be removed from our email list using any of these methods, or by clicking on an unsubscribe link in one of our emails and following the related instructions.
1. Information We Collect
We collect your mobile phone number when you voluntarily provide it to us. This may be when you sign up for our services, make a purchase, or opt-in to receive SMS communications from us.
2. How We Use Your Information
We use your mobile phone number to send you SMS messages about our services, offers, promotions, updates, and any other communication related to [Your Company Name]. By subscribing to our SMS service, you agree to receive such messages as part of your use of the service.
3. Consent to Receive Messages
By providing us with your mobile number, you confirm that you are the account holder or have the account holder’s permission to enroll the designated mobile number in our SMS service. You consent to receive SMS messages from us at the mobile number you provided.
4. Opting Out
If you no longer wish to receive SMS messages from us, you can opt-out at any time by replying "STOP" to any message we send. You acknowledge that opting out of receiving SMS messages may impact your use of our services.
5. Data Sharing and Storage
We do not share your mobile number with third parties for their own marketing purposes without your consent. We store your mobile number in secure databases and take reasonable measures to protect your information from unauthorized access or against loss, misuse or alteration by third parties.
6. Changes to this Policy
7. Contact Us
If you have any questions about this Policy, please contact us at:
5185 NW 74th Ave, Miami, FL 33166
At Moonglow, we are committed to making our website accessible for everyone. We're always working to improve, and we take your experience seriously.
Doing Our Best
We aim to meet accessibility guidelines, but we realize that technology and interpretations of those guidelines are always evolving. If you experience difficulty in accessing any part of our website, we want to help.
Need Help with Your Order?
If you have trouble with any part of our site, please contact us immediately. We are more than happy to assist you in completing your order or accessing any of our content.
- Phone: 888-707-9083
- Email: [email protected]
We aim to respond to all inquiries within 3 business days.
Your Feedback Matters
Your input is important to us. If you come across any barriers to accessibility, please reach out. We continually review your feedback to make improvements.
Technologies We Use
We are doing our best to comply with applicable laws and guidelines. However, some issues may still arise. When this happens, we will work diligently to fix them and provide you with the support you need to use our website.